We know travel plans change, so we've kept our cancellation policy as simple as possible. If you cancel more than 72 hours before check-in, you'll receive a full refund — no questions asked.
Cancellations made between 24 and 72 hours before check-in are eligible for a 50% refund of the room total, reflecting the short notice given to the hotel. Cancellations inside 24 hours of check-in, or no-shows, are not eligible for a refund, since the room is held exclusively for you and cannot typically be resold on short notice.
Refunds for bank transfer payments are processed back to the account the transfer originated from within 5–7 business days. Card payments are refunded to the original card. If you have any questions about a specific booking, reach out to our support team with your booking reference and we'll walk you through it.
