We understand that travel plans can change. This policy explains how cancellations and refunds are handled for bookings made through Noble Intel Hub.
1. Cancellation Tiers
Refund eligibility is based on how far in advance of your check-in date you cancel:
| Cancellation Time Before Check-in | Refund Eligibility |
|---|---|
| 72+ hours (3+ days) | 100% Refund |
| 24-72 hours | 50% Refund |
| Less than 24 hours | No Refund |
| No-show | No Refund |
2. Worked Example
Suppose you have a confirmed booking totaling ₦50,000:
- Cancel 72+ hours before check-in → refund of ₦50,000 (100%)
- Cancel between 24 and 72 hours before check-in → refund of ₦25,000 (50%)
- Cancel less than 24 hours before check-in, or don't show up → ₦0 refund
3. How to Cancel
Go to "My Bookings" in your account dashboard, select the booking, and click "Cancel Booking". You'll be asked to provide a brief reason. Cancellation takes effect immediately and you'll receive a confirmation email.
4. Refund Processing
Approved refunds are processed within 5-7 business days. Card and online payments (Paystack/Flutterwave) are refunded to the original payment method. Bank transfer payments are refunded to the account the transfer originated from - please allow extra time for bank processing.
5. Bank Transfer Bookings Awaiting Confirmation
If you cancel before your bank transfer proof has been reviewed, any amount already transferred will be refunded in full, since the booking was never confirmed.
6. Admin-Initiated Cancellations
In the rare event a hotel must cancel a confirmed booking (e.g. due to unforeseen maintenance issues), you will receive a full refund regardless of timing, and our team will assist with alternative arrangements where possible.
7. Questions
For help with a specific cancellation or refund, contact us with your Booking ID via the details on our Contact page.
Reach us at info@nobleintelhub.ng · +2347074496609 or use our contact form.