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Search for a hotel or use the search widget on the homepage, choose a room, review the price breakdown, and complete payment. You'll receive a confirmation email and can view the booking anytime from your dashboard.

Yes. Enter the guest's details in the special requests field when booking, or contact the hotel directly after booking to update the guest name.

Yes, a free account lets us keep your booking history, send confirmations, and let you manage or cancel bookings easily.

Currently dates cannot be changed directly. Please cancel (subject to our cancellation policy) and create a new booking for your updated dates, or contact support for assistance.

You'll receive a confirmation email immediately after successful payment, and the booking status in your dashboard will show "Confirmed".

Just your name, email, and phone number, plus the number of guests and any special requests for your stay.

Yes, specify the number of rooms needed when booking. For large group bookings, contact us directly for group rates.

No additional booking fees - the price shown at checkout, including any taxes, is the final amount you pay.

We accept payments via Paystack, Flutterwave (cards, bank transfer, USSD), and direct bank transfer with proof of payment upload.

Yes. Paystack and Flutterwave are PCI-DSS compliant payment processors used by thousands of Nigerian businesses. We never store your card details.

Bank transfer bookings are typically confirmed within 2 business hours of uploading your proof of payment, during business hours.

Yes, a PDF receipt is available for download from your booking confirmation page and your dashboard at any time.

If a payment fails, your booking remains pending and you can retry payment from the payment page, or choose a different payment method.

Refunds are issued according to our Cancellation & Refund Policy, based on how far in advance you cancel relative to your check-in date.

Check-in is from 2:00 PM and check-out is by 12:00 PM. Early check-in or late check-out may be available on request, subject to availability.

A valid government-issued photo ID and your booking confirmation (printed or on your phone). The name should match the booking.

Yes, contact the front desk on the morning of check-out - late check-out is granted subject to availability and may incur a small fee.

This varies by room type and hotel - check the room details on the hotel page, or ask our front desk when you arrive.

Our partner hotels keep 24/7 front desk staff, so late arrivals are accommodated as long as your booking is confirmed. The exact check-in window is listed on each hotel page.

Go to "My Bookings" in your dashboard and select "Cancel Booking" on the relevant booking. You'll be asked for a brief reason.

Refund amount depends on how far ahead of check-in you cancel. See our Cancellation & Refund Policy for the exact tiers.

Refunds are processed within 5-7 business days back to your original payment method or the account the transfer originated from.

In the rare case a partner hotel must cancel your booking, you will receive a full refund and we'll help you rebook at another hotel — in the same city or elsewhere.

Early checkout does not typically qualify for a refund on remaining nights unless agreed with the hotel in advance.

We currently list partner hotels in Port Harcourt, Lagos and Abuja, with more cities being added. Browse the destinations page for the current list.

Use the Contact Us page, email us directly, or reach out via WhatsApp - links are in the footer of every page.

Yes - refer friends from your dashboard's Referral & Earn page and earn reward vouchers when they complete their first stay.

After your check-out date has passed, you can leave a review from "My Bookings" in your dashboard.

Yes, see our Privacy Policy for full details on how we collect, use, and protect your information.

For security reasons, email addresses cannot be changed directly - contact support to verify identity and update it.